Email and SMS automation that turns one-time buyers into repeat customers. We build lifecycle flows and campaigns that drive repeat purchases and grow customer lifetime value, on the owned channels you're not renting from an ad platform.
Book a strategy call →Acquisition gets the first sale. Email and SMS earn the next five. Retention is where the margin lives, because selling to a customer you already have costs a fraction of finding a new one.
That's why we treat lifecycle messaging as a revenue engine, not a newsletter. We build automated flows that reach customers at the right moment, backed by campaigns and segmentation that grow lifetime value on channels you actually own.
From lifecycle flows and campaigns to segmentation and deliverability, every part of the work is focused on one outcome: more repeat revenue from the customers you already have.
We start by understanding how people actually buy from you, then design the lifecycle, build it in your platform, and keep optimizing so every send earns more over time.
We review your list, current flows, segmentation, and the revenue email and SMS already drive to find the gaps and fastest wins.
We design the lifecycle: which flows, which segments, and which messages, tied to how customers move from first purchase to loyal buyer.
We build and automate the flows and campaigns in your platform, with clean segmentation, on-brand creative, and proper testing.
We watch performance and keep testing subject lines, timing, offers, and segments to grow revenue per send and per subscriber.
We use AI to personalize and move faster, not to spam your list. It sharpens who gets what and when, while the strategy stays grounded in your data and your customers.
The customer journey doesn't end at the click. As one lever in IEE's acquisition program, we built an abandonment email automation to win back shoppers who left without buying. It recovered revenue the ads had already paid for and compounded the gains from the media and on-site work, part of a program that drove acquisition cost sharply down.
From paid media and CRO to email, SMS, and growth consulting, we build connected strategies that improve acquisition, strengthen retention, and support more profitable decisions as you scale.